Refund policy

HoooXi Returns and Exchanges Policy

At HoooXi, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. For any questions or return requests, please contact us via our support email address: support@hoooxi.com.

1. General Returns and Exchanges

• If you are not completely satisfied with your purchase, you have 30 days from the date you received your order to request a return or exchange. After this period, we unfortunately cannot accept your request.

• Returned or exchanged items must be in their original condition, unworn, unwashed, and with the original tags attached.

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

2.1- For faster processing, please submit a return request for the items in question through your customer account.
Alternatively, you can contact us at the following email address: support@hoooxi.com, specifying your order number, the item(s) you wish to return or exchange, and the reason for your request.

2.2- Our customer service team will review your request and provide you with the necessary instructions for the return or exchange, including the return address.

2.3- Carefully pack the item you are returning, making sure to include the invoice or a document indicating the order number.

2.4- Ship the item to the address we will provide. You are responsible for return shipping costs, except in the case of a defective product or an error on our part.

2.5 - Once we receive the returned item, our team will examine its condition. If the item meets our return criteria, we will process the refund or exchange.

3. Refunds

• Refunds will be processed within 2 days of receiving the returned item. The refund will be issued via the same payment method used for the original purchase.

• Original shipping costs will not be refunded, except in the case of a defective product or an error on our part.

4. Defective Products or Order Errors

If you receive a defective product or if we made an error with your order, please contact us immediately at support@hoooxi.com. We will cover the return shipping costs and arrange a prompt refund or exchange.

5. Contact Us

If you have any questions or concerns about our returns and exchanges policy, or if you need assistance returning an item, please feel free to contact us at support@hoooxi.com. Our customer service team is here to help.
At HoooXi, we strive to ensure your satisfaction at every stage of your shopping experience. We appreciate your trust in our brand and are committed to resolving any issues quickly and efficiently, while providing you with exceptional quality products.